Effective Date: November 4, 2025

At Touchwood Company (“we”, “us”, “our”), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from www.touchwoodcompany.com (“Website”).

1. Personal Information We Collect

When you purchase something from our store, we collect personal information such as your name, address, email, and phone number. This helps us process your orders, deliver products, and provide customer support.
When you browse our website, we also receive technical information like your IP address, browser type, operating system, and pages visited to improve user experience and website performance.

2. Use of Information

We may use your personal data to:
• Process and fulfill your orders
• Communicate regarding orders, products, or offers
• Improve website functionality and customer experience
• Prevent fraud or misuse of our services

3. Disclosure of Information

We may share information only when required by law or in the following cases:
• To comply with legal obligations or court orders
• To prevent fraud or potential unauthorized transactions
• To protect the rights and safety of Touchwood Company and its users

4. Data Security

We take reasonable precautions and follow industry-standard practices to protect your information from being lost, misused, or accessed without authorization.
All transactions are secured using SSL encryption, and only authorized personnel can access personal data. However, as no system is completely secure, you acknowledge that data transmission over the internet carries inherent risks.

5. Third-Party Services

Our third-party service providers, such as payment gateways and logistics partners, collect and use information only as needed to perform their services. Each provider has its own privacy policy, and we recommend reviewing them for clarity.
Once you leave our website or are redirected to a third-party platform, this Privacy Policy no longer applies.

6. Cookies and Tracking

Our website uses cookies and tracking technologies to enhance browsing and store preferences. Cookies help us understand user behavior and improve site performance.
You can disable cookies in your browser settings, but doing so may affect website functionality.

7. External Links

Our website may include links to external sites for your convenience. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before interacting or making purchases.

8. Children’s Privacy

This website is not intended for individuals under 13 years of age. We do not knowingly collect personal data from minors. If you believe we have, please contact us to remove the information.

9. Updates to This Policy

We may update this Privacy Policy from time to time without prior notice. Changes take effect immediately upon posting. We encourage you to review this page periodically for any updates.

10. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Delhi, India.

11. Contact Us

For questions, concerns, or data-related requests, please contact us:

Touchwood Company
Swarnabhoomi, Raipur, Chhattisgarh – 492001
📧 hello@touchwoodcompany.com
📞 +91 9977254555 / +91 9977258555
🌐 www.touchwoodcompany.com