To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Effortless tracking for your handcrafted gifts.

At Touchwood Company, we work with trusted and reliable courier partners across India to ensure your order reaches you safely and on time. Once your order is dispatched, you will receive a tracking number (AWB) to monitor your shipment in real time.

How to Track Your Order

1. Through Your Account

• Log in to your account on www.touchwoodcompany.com
• Go to My Account → Orders
• Find your order and click on the “Track” button beside your order details
• You’ll instantly see your live delivery status

2. Through Email Notification

As soon as your order is shipped, you’ll receive an email with your tracking number and a direct tracking link.
If you don’t see the email, please check your Spam or Promotions folder — sometimes our updates land there.

3. Through Courier Partner’s Website

• Copy your tracking number (AWB) from your order email or account section
• Visit our courier partner’s tracking page (e.g., Shiprocket, Delhivery, BlueDart)
• Enter the AWB number to view your shipment’s latest status

Estimated Delivery Timeline

• Processing Time: 1–2 business days after payment confirmation
• Delivery Time: 3–7 working days depending on your city and courier service
• Custom / Bulk Orders: Timelines vary based on quantity and personalization

Customers in metro cities may receive orders earlier, while remote or rural areas may take a little longer.

Didn’t Receive Tracking Details?

If you haven’t received your tracking link within 48 hours of placing your order:

  1. Check your My Account → Orders section for tracking updates
  2. Check your email inbox and spam/junk folders
  3. Still need help? Reach out to us at:
    📧 hello@touchwoodcompany.com
    📞 +91 9977254555 / +91 9977258555

Important Reminder

We only send official order and tracking updates from our verified domain @touchwoodcompany.com and website www.touchwoodcompany.com.
Please do not trust messages, calls, or social media pages pretending to represent Touchwood Company.