Effective Date: November 4, 2025

At Touchwood Company, your trust and safety are our highest priority. We are committed to ensuring a secure, transparent, and authentic shopping experience for every customer.

1. Official Website & Communication

Our only official website is www.touchwoodcompany.com.
We do not sell through unauthorized websites, third-party marketplaces, or social media accounts claiming to represent us. Please verify all communication and orders through our official email hello@touchwoodcompany.com or verified social media handles.

2. Secure Payments

All payments made on our website are processed safely through Razorpay, our trusted and encrypted payment partner. We never request sensitive details like OTPs, passwords, or banking information through calls, messages, or emails.
If you receive any suspicious communication, please report it to us immediately.

3. Authentic Products

Every Touchwood creation is handcrafted with care, packaged under quality supervision, and shipped from our official studio in Raipur, Chhattisgarh. We do not authorize reselling or redistribution of our products without written consent.

4. Data Privacy

We use secure technology to protect your personal and payment information. Your data is never shared, sold, or misused. For more details, please review our Privacy Policy.

5. Beware of Fraudulent Activities

Be cautious of fake profiles or individuals offering deep discounts or impersonating our brand. Touchwood Company is not responsible for losses incurred through unofficial channels or fraudulent websites.

6. Customer Support

For any queries, verification, or assistance, you can contact us directly:

Touchwood Company
Swarnabhoomi, Raipur, Chhattisgarh – 492001
📧 hello@touchwoodcompany.com
📞 +91 9977254555 / +91 9977258555
🌐 www.touchwoodcompany.com